1. Introduction

Thank you for purchasing digital content from Online Divorce Limited. This policy outlines your rights and our obligations under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

2. Quality Standards

We make every effort to ensure that our digital content is:

– of satisfactory quality.

– fit for purpose.

– as described at the time of purchase.

3. Faulty Digital Content

We will repair or replace faulty digital content at no extra cost.

If we decide that a repair or replacement is not possible, we will offer you a full refund.

4. Right to Cancel

Due to the nature of digital content, your right to cancel and obtain a refund is subject to the following conditions:

Before Download
You have the right to cancel your purchase and obtain a full refund before the download of the digital content begins.

After Download starts
Once the download has started, you will lose the right to cancel.

5. How to request a refund

Email our customer service team with your order details and a description of the issue.

We will assess your request and may ask for further information.

We will inform you of the outcome and process the refund or provide a repair/replacement within 14 days of approving your request.

Exceptions:

Refunds will not be granted if:

– The digital content is custom-made or personalized to your specifications (unless it is faulty).

– Personalised digital content has been bought in error, altered or used for the wrong purpose after download.

6. Contact Information

For further assistance, please contact our customer service team at refunds@onlinedivorce.co.uk